1. Accepted Payment Method

We currently accept Direct Bank Transfer for orders placed through our online store.

Any additional payment methods introduced in the future will be displayed at checkout when available.

2. How to Complete Your Payment

Follow these steps when placing an order:

1. Add your chosen products to the shopping cart.
2. Proceed to checkout and enter your billing and delivery details.
3. Select Direct Bank Transfer as your payment method.
4. Place your order and review the bank transfer instructions provided.
5. Transfer the correct order amount and include your order number as the payment reference.

3. Payment Confirmation

Orders placed using Direct Bank Transfer may initially appear as On Hold while payment is being verified.

Once we receive and confirm your payment, we can proceed with processing your order, subject to product availability and any necessary checks.

Bank transfers may take time to appear in our account depending on your bank and transfer arrangements.

4. Currency and Payment Amount

All product prices and order totals are displayed in United Arab Emirates Dirhams (AED), unless otherwise stated.

Please ensure that the amount transferred matches the total shown in your order confirmation, including any applicable delivery charges or taxes.

Your bank may apply its own transfer charges, which are outside our control.

5. Payment Security

Bank transfers are completed through your bank's own payment service. We do not ask customers to share online banking passwords, PINs, or one-time verification codes.

Always verify the payment instructions shown in your checkout or order confirmation before sending funds. If you receive conflicting bank details or a suspicious payment request, contact us before making a transfer.

6. Unpaid or Incomplete Orders

If payment has not been received, your order may remain on hold. We may contact you to confirm whether you still wish to proceed.

Orders that remain unpaid may eventually be cancelled after appropriate follow-up. If you have already made a transfer, please contact us with your order reference and payment details so we can investigate.

7. Refunds and Payment Issues

If a refund is approved, we will communicate the applicable refund method and processing arrangements.

Refunds, returns, and order cancellations are handled in accordance with our Returns & Refund Policy and applicable UAE consumer protection laws.

If you believe you have made a duplicate or incorrect payment, please contact us promptly.

8. Contact Us

If you need assistance with a payment, bank transfer reference, or order confirmation, please contact MUSSAWARA TECH.