1. About MUSSAWARA TECH

MUSSAWARA TECH is an online store offering technology products, gadgets, accessories, and related items to customers within the United Arab Emirates.

Our website provides product information and an online shopping service. We currently offer delivery within the UAE only.

2. Website Use

By using our website, you agree to provide accurate information when placing orders, creating accounts, or contacting our team.

You must not misuse our website, attempt unauthorised access, interfere with its operation, or use it for unlawful activities.

3. Products and Availability

We aim to provide accurate product descriptions, specifications, photographs, and availability information. However, product colours and appearance may vary slightly depending on your screen or manufacturer variations.

Product availability may change without prior notice. If an ordered item becomes unavailable, we will contact you to discuss available options, including cancellation and any refund due.

4. Pricing and Currency

Product prices are displayed in United Arab Emirates Dirhams (AED), unless otherwise stated.

Any applicable delivery charges and taxes will be shown during checkout where relevant. We may update product prices, but changes will not retroactively alter the agreed price of an accepted order, except where permitted by law.

5. Orders and Confirmation

When you place an order, you must provide correct contact, billing, and delivery information.

Receiving an order confirmation does not necessarily mean that payment has been received or that the order has been dispatched. We may contact you if we need additional information or if there is an issue with product availability.

We reserve the right to decline or cancel orders where there is a legitimate reason, such as suspected fraud, an unavailable product, or a clear pricing error, subject to applicable consumer protection laws.

6. Payment Methods

Available payment methods are displayed at checkout and may include direct bank transfer.

For bank transfer orders, payment instructions are provided during or after checkout. An order may remain on hold until payment is received and verified.

Please include your order reference when making a bank transfer so that we can identify your payment.

7. Shipping and Delivery

MUSSAWARA TECH currently delivers orders within the United Arab Emirates only. We do not offer international shipping at this time.

Delivery availability, estimated delivery periods, and any applicable shipping charges will be communicated during checkout or through our Shipping & Delivery Policy.

Customers are responsible for providing an accurate and accessible delivery address and contact number. Delivery estimates may be affected by courier operations, public holidays, or circumstances beyond our reasonable control.

8. Returns, Refunds and Cancellations

Requests to return products, receive refunds, or cancel orders are handled according to our Returns & Refund Policy and applicable UAE consumer protection laws.

Any policy conditions are subject to customers' mandatory statutory rights, including rights relating to faulty, defective, or incorrectly supplied products.

Please contact us as soon as possible if there is a problem with your order.

9. Product Warranty

Some products may include a manufacturer's or supplier's warranty. Warranty availability, duration, and coverage depend on the specific product and any terms disclosed at purchase.

Any warranty arrangements are in addition to, and do not replace, your rights under applicable consumer protection laws.

10. Accounts and Security

If you create an account, you are responsible for keeping your login credentials confidential and providing accurate account information.

Please notify us if you believe your account has been accessed without authorisation.

11. Intellectual Property

Website branding, original text, graphics, and other content belonging to MUSSAWARA TECH may not be copied or commercially reused without permission.

Third-party product names, trademarks, and logos remain the property of their respective owners.

12. Liability

We take reasonable care to maintain accurate website information and provide our services appropriately. However, temporary website interruptions or technical issues may occur.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under UAE law.

13. Privacy and Personal Information

Information provided through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

For details about the information we collect and how it is used, please review our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our website, business operations, or applicable laws.

Updated terms will be published on this page with a revised date. Changes will not remove rights already acquired under applicable law.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates, without limiting any mandatory consumer protections or rights available under those laws.

16. Contact Us

If you have questions about these Terms & Conditions, an order, or a product, please contact MUSSAWARA TECH.