1. Information We Collect

Depending on how you use our website, we may collect:

• Contact details, such as your name, email address, and phone number.
• Order and delivery details, including your billing address, delivery address, emirate, and any address information you provide.
• Account details and order history if you create an account.
• Messages you send when contacting us about products, orders, or support.
• Technical information such as your IP address, browser type, device information, and cookie preferences, where collected by the website or enabled services.

2. How We Use Your Information

We use personal information as needed to operate our store, including to process and manage orders, arrange deliveries, provide customer support, communicate order updates, maintain account features, prevent fraud, and meet applicable legal or accounting obligations.

Where required by law, we will obtain your consent before sending promotional communications. You may opt out of marketing messages using the method provided in those messages.

3. Payment Information

Our store may offer direct bank transfer and other payment methods shown at checkout. If you choose a bank transfer, we may use your order reference and payment confirmation details to reconcile your payment.

If a third-party payment provider is available, payment information submitted to that provider is handled according to its own privacy and security practices. We do not claim to store or process full payment-card details ourselves.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to keep your shopping cart working, remember session information, support account login, and maintain essential website functions. Additional analytics or marketing technologies may be used only if enabled on the website.

You can manage cookies through your browser settings. Disabling essential cookies may affect cart, login, or checkout features.

5. Sharing Your Information

We may share relevant information with service providers who help operate the store, such as website hosting providers, payment services, and delivery partners or staff who need delivery details to fulfil an order. We may also disclose information where legally required.

We do not sell customer personal information as a product. Service providers should only receive information reasonably needed for their services.

6. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, and disclosure. No website or internet transmission can be guaranteed completely secure.

We keep personal information for as long as reasonably necessary for the purposes described here, including order administration, customer support, dispute handling, and applicable legal record-keeping requirements.

7. Your Privacy Rights

Subject to applicable UAE data protection laws and relevant exceptions, you may have rights to request access to, correction of, or deletion of your personal information, and to raise concerns about how it is handled.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

8. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are separate from ours, and we encourage you to review their policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes to our services, website features, or applicable legal requirements. The updated version will be published on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact MUSSAWARA TECH.